Frequently Asked Questions
Top Questions
What happens if I lose weight after my measurements are taken? Once your measurements are taken during the Zoom call, I begin drafting your custom pattern. Ideally, your measurements should stay as consistent as possible to ensure the dress fits perfectly. If you think your body may change before the event, just let me know so we can plan ahead and keep the fit beautiful.
What if the dress doesn’t fit when I try it on? The dress is shipped to you at 70% completion specifically so we can check the fit before finalizing. During the first virtual fitting, you’ll try it on while I walk you through how it should feel and fit. If anything needs adjusting, you’ll send it back with the prepaid label and I’ll make the changes before finishing it.
Can I change my mind after I’ve paid the deposit? Can I change my mind after I’ve paid the depositOnce the deposit is paid, the order becomes non-refundable because every dress is made from scratch and the materials are purchased specifically for you. Before paying the deposit, I’ll walk you through the design so you feel confident and excited about what’s being created.
Can I get an estimate before I book? Yes! Just send your inspiration images to houseofzayer@gmail.com, and I’ll provide a quote range based on the materials and design.
Fit & Sizing
How accurate are virtual measurements? Very accurate — as long as you wear the right clothes and follow my instructions. I’ll guide you live during the Zoom call. I do not accept outside measurements to avoid errors.
What if I gain or lose weight before the final dress is done? If you expect that your body may change before your event, let’s talk about it during your consultation. Small changes can sometimes be adjusted during fittings, but bigger changes may require additional alterations. My goal is always to make sure you look and feel incredible in the final result.
Do you make dresses for plus-size clients? Absolutely! I work with all body types and sizes and will walk you through your measurements to ensure the perfect fit.
Can I wear shapewear underneath? Yes, but only if you wear it during the measurement appointment so we can build the dress to accommodate it. Be sure to mention this when we meet.
Shipping & Handling
What happens if the dress gets lost or damaged in the mail? All dresses ship via UPS with signature required and are packed securely in a garment bag and sturdy box. In rare cases of loss or damage, I’ll work with UPS to investigate. Please make sure your shipping address is correct and up to date to avoid issues.
What if I’m moving or traveling before my event? Let me know ASAP if your shipping address changes. If your dress is shipped to the wrong location due to a last-minute change not communicated, I cannot be held responsible.
Will the dress wrinkle in the box? Possibly — depending on the fabric. It will arrive carefully packed, but you may need to gently steam it after unpacking. I’ll let you know if special care instructions apply.
Will someone need to sign for the package? Yes. Every dress is shipped with signature required to ensure safe delivery.
Payments, Policies & Planning
What payment methods do you accept? I accept: • Debit & Credit Cards • Zelle • Affirm • AfterPay
When is the final payment due? Your final 50% payment is due before I ship your dress for the first fitting (at 70% completion). I cannot ship your dress without final payment.
Can I set up a payment plan? Yes — Affirm and AfterPay allow you to split your payments over time. We’ll go over your options during the appointment.
What’s your refund policy? Once production begins, custom orders are non-refundable because materials, labor, and custom pattern work start immediately. I make sure that you’re fully comfortable with the design and details before production starts so you feel confident moving forward.
Can I rush my order? Rush orders may be possible depending on your timeline and the complexity of your dress. Please email me before booking to confirm availability. Rush fees may apply.
What if my event gets rescheduled? If your event is rescheduled, I’ll do my best to adjust your timeline depending on how close we are to your original date. Some changes may require additional fees if the dress is already far into production, but I’ll always communicate what’s possible and work with you as much as I can to keep everything on track.
Design & Approval
Will I see the dress before it’s finished? Yes! You’ll see a detailed sketch during our design session, and I’ll show you your fabric, color, and embellishment options before we begin. Then, you’ll try the dress on at 70% completion and give final approval during our last Zoom fitting.
Is this a real custom dress, or is it just altered? This is a true custom dress, made from scratch just for you not altered, not off-the-rack, not from a pattern. You’re part of the design process from the very beginning.
Can I bring my mom or friend to the Zoom appointment? Yes! Anyone you trust can join the Zoom call. Just make sure you’re in a quiet space and have a good camera setup.
Do I get a contract? Yes, you’ll receive a DocuSign contract after your appointment, outlining your full timeline, price, shipping date, and details. You’ll always know exactly what to expect.
What if I don’t like the first sketch or design? Before production starts, we’ll go over your design together to make sure you love the direction. Minor adjustments to the sketch are completely okay. I want you to feel confident and excited about the vision before any materials are purchased or sewing begins.
What if I’m not completely satisfied during my first fitting? Your first fitting is the perfect moment to adjust the details you want refined whether it’s the neckline, the fit, the structure, or small design elements. My goal is for you to absolutely love how you look, so I’ll guide you through every option to make sure the final dress feels like it was made for you… because it is.
How quickly do you respond to messages or emails? You can expect a response within 24 hours on business days. I stay in close communication throughout your project so you always feel supported, updated, and taken care of from start to finish.
1 hr
From 50 US dollars